Dover Behavioral Health System
is accredited by
The Joint Commission
Patient Rights and Responsibilities
- Access to Care - Patients are admitted to Dover Behavioral Health System regardless of race, creed, sex, national origin, religion, physical or mental handicap.
- Respect and Dignity - Patients can expect considerate, respectful care at all times, with recognition of personal dignity.
- Privacy and Confidentiality - The patients privacy and confidentiality of information are
- Having the right to refuse to talk with or see anyone not officially connected with the hospital, including visitors, or persons officially connected with but who are not directly involved in his/her care.
- Wearing appropriate clothing and religious or other symbolic items as long as there is no interference with diagnostic procedures, treatment or safety.
- Audio, visual, personal privacy during examinations or treatment. This includes the right to have a person of one's own sex present during certain parts of physical examination, treatment and procedure by a health professional of the opposite sex. And the right not to remain disrobed any longer than required for accomplishing the medical purpose for which the patient was asked to disrobe.
- Knowing the discussion involving the patient's care is conducted in a discreet manner. Individuals not involved in care will not be present without the patient's consent.
- Having his/her medical record read only by individuals directly involved in treatment or the monitoring of its quality and by other individuals only on written authorization of the patient or his/her legally authorized representative.
- Assure that all communications and other records pertaining to his/her care, including the source of payment, be treated as confidential.
- Personal Safety - The patient can expect a reasonable safety in so far as hospital practices and environment are concerned to include protective precautions when indicated.
- Identity - The patient has the right to know the identity and professional status of individuals providing service and to know which physicians or other practitioners are primarily responsible for care. This includes the patient's right to know the existence of any professional relationship among individuals who are treating him/her, as well as the relationship to any other health care or educational institutions involved in his/her care. Participation by patients in clinical training programs or in the gathering of data for research purposes should be voluntary.
- Information - The patient has the right to obtain from the doctor responsible for coordinating his/her care, complete and current information concerning diagnosis (to degree known), treatment and any known prognosis as documented in the medical record. This information should be communicated in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual. The patient shall have the right to appeal decisions limiting access to his/her records, to the administrator. The patient shall have the right to request correction of inaccurate, irrelevant, outdated, or incomplete information. The patient shall also have the right to submit rebuttal data to his/her own record.
- Communications - Unless contraindicated by his/her condition, the patient may have visitors according to the hospital policies and state regulations. Every patient has the right to make telephone calls at his/her own expense, using telephones designated for patient use.
- Individual Treatment Plan - Every patient has the right to an individualized treatment plan appropriate for his/her needs, setting forth the objectives, goals, activities, experiences, and therapies designed to promote recovery. Every patient has the right to participate to the extent feasible in the development of his/her treatment plan.
- Discharge - Every patient has the right to be discharged as soon as care and treatment are no longer necessary.
- Consent - Each patient has the right to receive from his/her physician information necessary to give informed consent prior to the start of any procedure and/or treatment, including medications. Except in emergencies, such information for informed consent should include, but not limited to the specific procedure and/or treatment, the medically significant risk involved and the probable duration of incapacitation. When medically significant alternatives for care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information. Each patient has the right to know the name of the person responsible for the procedures and/or treatment.
- Consultations - Consultations are available and may be requested by either the patient or his/her attending physician.
- Refusal of Treatment - The patient may refuse treatment to the extent of the law. When refusal of treatment by the patient or legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice.
- Transfer and Continuity of Care - A patient may refuse treatment to the extent of the law. When refusal of treatment by the patient or legally authorized representative prevents the provision of appropriate care in accordance with ethical and professionals standards, the relationship with the patient may be terminated upon reasonable notice.
- Hospital Charges - Each patient receives an itemized bill for services rendered in the hospital, unless he/she has received a complete explanation of the need for the transfer and the alternatives to such transfer and unless their transfer is acceptable to the other facility.
- Hospital Rules and Regulations - The patient should be informed of the hospital rules and regulations applicable to his/her conduct as a patient. Patients are entitled to information about the hospital's mechanism for the initiation, review, and resolution of patient complaints.
- Pain Management - Each patient will be assessed for pain upon admission. Patients will receive treatment for pain management as clinically directed.
- Visitation - The patient has the right to consent to receive the visitors the patient designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and to withdraw or deny such consent at any time. Before the patient is furnished patient care, if possible, the patient shall also have the right to designate a Support person who can exercise the patient's visitation rights in the event the patient is incapacitated or otherwise unable to do so. Patient visitation rights shall not be restricted, limited, or otherwise denied by the hospital on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation, or disability. All visitors shall enjoy full and equal visitation privileges consistent with the patient's preferences. The Hospital may impose clinically appropriate limitations on patient visitation when visitation would interfere with the patient's care, whether the reason for limiting or restricting visitation is infection control, disruptive behavior of visitors or the patient's need for rest or privacy.